Welcome to Tradesman Discount Hardware. These Terms & Conditions govern your use of our website, online store, product catalogue, ordering process, delivery service, and related services.
By accessing this website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Tradesman Discount Hardware
Tradesman Discount Hardware is a Cape Town-based hardware and building supplies store offering products such as tools, power tools, building materials, plumbing supplies, electrical items, adhesives, sealants, paint, safety gear, and related hardware products.
Our website allows customers to browse products, place orders, request assistance, and purchase selected items online.
2. Use of This Website
You may use this website only for lawful purposes.
You agree not to:
Misuse the website
Interfere with the website’s operation
Attempt to gain unauthorised access to any part of the website
Submit false, misleading, or incorrect information
Use the website in a way that may harm Tradesman Discount Hardware, its customers, or its systems
We reserve the right to restrict access to the website, cancel suspicious orders, or refuse service where misuse, fraud, abuse, or unlawful activity is suspected.
3. Product Information
We do our best to ensure that all product names, descriptions, images, specifications, prices, and availability details are accurate and up to date.
However, some product images may be used for display purposes only. Packaging, colour, size, branding, or product appearance may differ slightly from the images shown on the website.
Customers are encouraged to check product sizes, quantities, measurements, specifications, and intended use before placing an order.
4. Product Availability
All products are subject to availability.
If a product is out of stock after an order has been placed, we will contact you to arrange one of the following options:
A suitable replacement product
A delayed fulfilment of the order
A partial order fulfilment
A refund for the unavailable item
We reserve the right to update, remove, replace, or discontinue products at any time without prior notice.
5. Pricing
All prices displayed on the website are shown in South African Rand (ZAR).
Prices may change without prior notice due to supplier increases, stock changes, promotional updates, or website updates. The price confirmed at checkout will apply to your order, unless there is an obvious pricing error.
If a product is incorrectly priced due to a technical or human error, Tradesman Discount Hardware reserves the right to cancel the order and refund the customer where payment has already been made.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is only confirmed once payment has been received and the order has been accepted by Tradesman Discount Hardware.
We may contact you to confirm product details, delivery information, stock availability, or payment status before processing your order.
Tradesman Discount Hardware reserves the right to refuse or cancel an order where:
Payment has not been received
The product is unavailable
The delivery address falls outside our service area
Incorrect information was provided
A pricing or stock error occurred
Fraudulent or suspicious activity is suspected
7. Payments
Payment options may include EFT, online card payment, or any other payment method made available on the website.
Orders will only be processed once payment has cleared or has been successfully authorised.
For EFT payments, customers may be required to send proof of payment before the order is prepared.
Orders paid by EFT may take longer to process depending on bank clearance times.
8. Delivery
Tradesman Discount Hardware currently delivers within selected areas in and around Cape Town.
Delivery fees, delivery areas, and estimated delivery times may vary depending on the order size, delivery location, product type, and product availability.
Delivery charges will either be displayed at checkout or confirmed with the customer before the order is finalised.
Customers are responsible for providing the correct delivery address, contact number, and any relevant delivery instructions.
Tradesman Discount Hardware will not be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
9. Delivery Times
We aim to deliver orders as quickly and efficiently as possible.
Delivery timelines are estimates and may be affected by:
Stock availability
Supplier delays
Courier delays
Public holidays
Weather conditions
High order volumes
Operational issues
Tradesman Discount Hardware will not be liable for reasonable delivery delays outside of its direct control.
10. Collection
Where collection is available, customers will be notified when their order is ready.
Orders may only be collected once payment has been confirmed.
Customers may be required to present proof of order, proof of payment, or identification when collecting.
11. Returns & Exchanges
Returns and exchanges are handled in line with applicable South African consumer protection laws and our internal returns process.
Customers may request a return or exchange if:
The incorrect product was supplied
The product is damaged on delivery
The product is defective
The product is materially different from what was advertised
The product is unused, unopened, and in its original condition, where a discretionary return is accepted
To request a return, please contact us with your order number, product details, reason for return, and photos where applicable.
12. Items That May Not Be Accepted for Return
Certain products may not be accepted for return unless they are defective or incorrectly supplied.
These may include:
Products that have been used, installed, cut, mixed, damaged, or altered
Paint that has been tinted or mixed to order
Custom-cut materials
Special-order products
Opened adhesives, sealants, chemicals, or consumables
Electrical items that have been installed or tampered with
Products not returned in their original packaging
Products damaged due to misuse, incorrect installation, or negligence
This does not limit any rights you may have under applicable law.
13. Damaged or Defective Products
If your order arrives damaged or defective, please notify us as soon as reasonably possible.
We may request photos, videos, or an inspection of the product before approving a return, replacement, repair, or refund.
Where a product is confirmed to be defective, damaged before delivery, or incorrectly supplied, Tradesman Discount Hardware will assist with the appropriate remedy.
14. Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider, bank, or internal approval process.
Delivery fees may not be refundable unless the return is due to an error by Tradesman Discount Hardware, a defective product, or an incorrect product being supplied.
15. Warranties
Some products may carry a manufacturer or supplier warranty. Warranty terms vary by product and brand.
Warranty claims may require proof of purchase, inspection, and confirmation from the manufacturer or supplier.
Warranties usually do not cover damage caused by:
Misuse
Incorrect installation
Negligence
Normal wear and tear
Unauthorised repairs
Use of the product outside its intended purpose
16. Installation and Product Use
Tradesman Discount Hardware sells hardware, building, plumbing, electrical, and related products.
Customers are responsible for ensuring that products are suitable for their intended use.
Where required, customers should use qualified professionals for installation, especially for electrical, plumbing, structural, or safety-related products.
Tradesman Discount Hardware will not be held liable for damage, injury, loss, or failure caused by incorrect installation, misuse, or failure to follow manufacturer instructions.
17. Bulk Orders and Special Orders
Bulk orders, contractor orders, and special-order products may be subject to separate pricing, availability, lead times, payment terms, and return conditions.
Special-order items may require full or partial payment upfront and may not be returnable unless defective or incorrectly supplied.
18. Website Errors
We make every effort to keep the website accurate and functional.
However, errors may occur from time to time, including:
Pricing errors
Stock errors
Image errors
Technical issues
Incorrect product information
Delivery calculation errors
Tradesman Discount Hardware reserves the right to correct any errors, update information, cancel affected orders, or contact customers to resolve the issue.
19. Promotions and Discounts
Promotions, discounts, coupon codes, and special offers may be subject to specific terms, expiry dates, stock availability, and usage limits.
Tradesman Discount Hardware reserves the right to amend, suspend, or withdraw promotions at any time.
Promotional offers cannot be exchanged for cash and may not be combined with other offers unless clearly stated.
20. Customer Accounts
Customers may be able to create an account on the website to manage orders, addresses, and account details.
You are responsible for keeping your login details secure.
Tradesman Discount Hardware will not be responsible for unauthorised access caused by your failure to protect your account information.
Please notify us immediately if you suspect unauthorised access to your account.
21. Privacy and Personal Information
We respect your privacy and are committed to protecting your personal information.
We may collect personal information such as your:
Name
Contact number
Email address
Billing address
Delivery address
Payment information
Order details
This information is used to process orders, manage deliveries, communicate with customers, improve our service, and fulfil legal or operational requirements.
Your personal information will be handled in accordance with applicable South African privacy laws.
For more information, please refer to our Privacy Policy.
22. Limitation of Liability
To the fullest extent permitted by law, Tradesman Discount Hardware will not be liable for indirect, incidental, special, or consequential losses arising from:
Use of this website
Product delays
Delivery delays
Incorrect product use
Incorrect installation
Website downtime
Inability to access the website
Customer error when placing an order
Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable South African law.
23. Intellectual Property
All website content, including text, images, graphics, logos, icons, layouts, product displays, and design elements, belongs to Tradesman Discount Hardware or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission.
24. Third-Party Links and Services
This website may contain links to third-party websites, payment providers, courier services, social media platforms, or external services.
Tradesman Discount Hardware is not responsible for the content, security, availability, or practices of third-party websites or services.
Use of third-party services may be subject to their own terms and conditions.
25. Changes to These Terms
Tradesman Discount Hardware may update these Terms & Conditions from time to time.
The latest version will always be available on this page.
Continued use of the website after changes are published means you accept the updated Terms & Conditions.
26. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from the use of this website, orders placed, or services provided will be dealt with in accordance with South African law.
27. Contact Us
For questions about these Terms & Conditions, orders, returns, deliveries, or product information, please contact us:
Tradesman Discount Hardware
Address: 1, Gatesville Centre, Klipfontein Rd
Phone: 087 093 4417
Email: online@tmanhardware.co.za
Website: https://tmanhardware.co.za/
Need Help With an Order?
Our team is ready to assist with product advice, delivery questions, bulk orders, and general hardware enquiries.
Contact Tradesman Discount Hardware today and we’ll help you get sorted.
