At Tradesman Discount Hardware, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, place an order, contact us, or use our online services.
By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
This website is operated by:
Tradesman Discount Hardware
Address: 1 Gatesville Centre, Klipfontein Road, Gatesville, Cape Town
Phone: 087 093 4417
Email: online@tmanhardware.co.za
Website: https://tmanhardware.co.za/
2. Personal Information We Collect
We may collect personal information when you browse our website, contact us, create an account, complete a form, place an order, or interact with our services.
This may include:
Your full name
Email address
Contact number
Billing address
Delivery address
Company name, where applicable
Order details
Payment confirmation details
Account login details
Messages or enquiries sent to us
Product preferences or shopping activity
Website usage information
IP address, browser type, and device information
We only collect personal information that is necessary for our business, website, order processing, delivery, customer support, legal, and operational requirements.
3. How We Collect Personal Information
We may collect information directly from you when you:
Place an order on our website
Create a customer account
Subscribe to updates or promotions
Complete a contact form
Request a quote
Contact us by phone, email, WhatsApp, or website enquiry
Return or exchange a product
Interact with our website or online store
Provide delivery or billing information
We may also collect limited technical information automatically through cookies, analytics tools, and website tracking technologies.
4. How We Use Your Personal Information
We may use your personal information to:
Process and manage your orders
Confirm payments
Arrange delivery or collection
Communicate with you about your order
Respond to enquiries and customer support requests
Create and manage your customer account
Send invoices, order confirmations, and updates
Process returns, refunds, and exchanges
Improve our website, products, and services
Prevent fraud, abuse, or unauthorised activity
Keep internal records
Comply with legal, tax, accounting, and regulatory obligations
Send marketing updates, where you have agreed or where permitted by law
South Africa’s Protection of Personal Information Act 4 of 2013 regulates the processing of personal information and establishes the Information Regulator. It also provides rights relating to unsolicited electronic communications and automated decision-making.
5. Legal Basis for Processing Information
We process personal information where it is necessary for one or more of the following reasons:
To fulfil an order or service request
To deliver products to you
To respond to your enquiry
To comply with a legal obligation
To protect our business, website, customers, and systems
To keep accurate business and transaction records
To send relevant communication where permitted
To improve our customer experience and website functionality
Personal information must be processed lawfully and in a reasonable manner that does not infringe the privacy of the data subject.
6. Payment Information
When you make a payment through our website, your payment may be processed by a secure third-party payment provider.
Tradesman Discount Hardware does not store full card numbers or sensitive banking details on our website unless specifically required and legally permitted.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
7. Delivery and Courier Information
To complete your order, we may share necessary delivery information with delivery staff, couriers, or logistics service providers.
This may include:
Your name
Delivery address
Contact number
Order details required for delivery
Special delivery instructions
This information is used only to arrange and complete delivery or collection of your order.
8. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information only where necessary with trusted parties such as:
Payment providers
Courier or delivery service providers
Website hosting providers
IT and security service providers
Accounting or administrative service providers
Legal, regulatory, or law enforcement authorities where required
Suppliers or manufacturers where needed for warranty, return, or product support
Any third party that receives personal information should only use it for the purpose for which it was provided.
9. Marketing Communication
We may send you marketing communication, special offers, product updates, or promotional messages where you have agreed to receive them, or where we are legally permitted to do so.
You may unsubscribe from marketing communication at any time by following the unsubscribe instructions in the message or by contacting us directly.
We will not send unnecessary spam or share your details with unrelated marketing companies.
10. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may help us:
Remember your cart or account preferences
Understand how visitors use the website
Improve website speed and performance
Analyse product and page popularity
Support security and fraud prevention
Improve marketing and advertising relevance
You can choose to disable cookies in your browser settings. However, some website features may not work correctly if cookies are disabled.
11. Website Analytics
We may use analytics tools to understand how visitors interact with our website.
Analytics information may include:
Pages visited
Time spent on the website
Device type
Browser type
General location information
Traffic sources
Clicks and browsing behaviour
This information helps us improve the website, product layout, customer experience, and online store performance.
12. Security of Personal Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include:
Secure website hosting
Password protection
Access control
Secure payment processing
Website security tools
Regular website updates
Limiting access to personal information
Using trusted service providers
However, no online system can be guaranteed to be completely secure. Customers are responsible for keeping their account login details safe and confidential.
13. Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required or permitted by law.
We may retain information for:
Order records
Tax and accounting purposes
Customer service history
Warranty and return queries
Legal or regulatory compliance
Fraud prevention
Business recordkeeping
When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.
14. Your Rights
You may have the right to:
Ask what personal information we hold about you
Request access to your personal information
Ask us to correct inaccurate or outdated information
Ask us to delete information where legally possible
Object to certain processing of your information
Withdraw consent for marketing communication
Lodge a complaint with the relevant authority
The Information Regulator is the independent body established in terms of Section 39 of POPIA and is responsible for related protection of personal information matters in South Africa.
To exercise your rights, please contact us using the details provided below.
15. Accuracy of Your Information
Please make sure that any personal information you provide to us is accurate, complete, and up to date.
Tradesman Discount Hardware will not be responsible for delivery delays, failed orders, or communication issues caused by incorrect or incomplete information provided by the customer.
16. Customer Accounts
If you create an account on our website, you are responsible for keeping your login details safe.
Please do not share your password with anyone.
If you believe your account has been accessed without permission, please contact us immediately.
17. Children’s Privacy
Our website is intended for general customers and is not directed at children.
We do not knowingly collect personal information from children without appropriate consent.
If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete or correct the information where required.
18. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media pages, courier services, or external tools.
Tradesman Discount Hardware is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
19. Data Breaches
If we become aware of a data breach that may affect your personal information, we will take reasonable steps to investigate, contain, and respond to the incident.
Where required by law, we may notify affected individuals and the relevant regulatory authority.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Continued use of our website after updates are published means you accept the updated Privacy Policy.
21. Contact Us
For privacy questions, personal information requests, website enquiries, or data-related concerns, please contact us:
Tradesman Discount Hardware
Address: 1 Gatesville Centre, Klipfontein Road, Gatesville, Cape Town
Phone: 087 093 4417
Email: online@tmanhardware.co.za
Website: https://tmanhardware.co.za/
Have a question about your information or account?
Contact Tradesman Discount Hardware and our team will gladly assist you.
