At Tradesman Discount Hardware, we want every customer to shop with confidence. If something is incorrect, damaged, defective, or not suitable for your needs, our team will do our best to assist you in a fair and practical way.
This Returns Policy explains how returns, exchanges, refunds, and damaged item claims are handled when shopping with us online or in-store.
1. General Returns
Customers may request a return or exchange where:
The incorrect product was supplied
The product was damaged on delivery
The product is defective
The product is materially different from what was advertised
The product is unused, unopened, and in its original condition, where a discretionary return is accepted
All return requests are subject to inspection and approval by Tradesman Discount Hardware.
2. Return Timeframe
Please contact us as soon as possible if you would like to request a return.
For damaged, incorrect, or missing items, we recommend notifying us within 48 hours of receiving your order so that we can investigate the issue quickly.
For general return requests, products should be returned within a reasonable time and must be unused, unopened, and in their original packaging.
3. Condition of Returned Products
To be eligible for a return, products should be:
Unused
Unopened, where applicable
In their original packaging
In a resellable condition
Returned with all accessories, parts, manuals, labels, and packaging inserts
Accompanied by proof of purchase or order confirmation
Products that are damaged due to misuse, incorrect installation, negligence, or improper handling may not be accepted for return.
4. Items That May Not Be Accepted for Return
Certain hardware and building products may not be accepted for return unless they are defective or incorrectly supplied.
These may include:
Products that have been used, installed, cut, mixed, damaged, or altered
Paint that has been tinted or mixed to order
Custom-cut materials
Special-order products
Opened adhesives, sealants, chemicals, or consumables
Electrical items that have been installed, opened, or tampered with
Plumbing items that have been installed or used
Products not returned in their original packaging
Products damaged due to misuse, incorrect installation, or negligence
Clearance, marked-down, or final-sale items, where clearly stated
This does not limit any rights you may have under applicable South African consumer protection laws.
5. Damaged Items
If your order arrives damaged, please contact us as soon as possible.
Please provide:
Your order number
A description of the damage
Clear photos of the damaged item
Photos of the packaging, where possible
Your contact details
Once received, our team will review the issue and advise on the next steps.
Depending on the situation, we may arrange a replacement, exchange, repair, refund, or further inspection.
6. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
Please include:
Your order number
Details of the incorrect or missing item
Photos of the items received, where applicable
Your contact details
Once verified, we will assist with correcting the order as quickly as possible.
7. Defective Products
If a product appears to be defective, please contact us with proof of purchase and details of the fault.
Defective products may need to be inspected by Tradesman Discount Hardware, the supplier, or the manufacturer before a refund, repair, exchange, or replacement can be approved.
Warranty claims may be subject to the manufacturer’s or supplier’s terms and conditions.
Defects caused by misuse, incorrect installation, negligence, wear and tear, unauthorised repairs, or use outside the product’s intended purpose may not qualify for a return, refund, or warranty claim.
8. Exchanges
Where approved, customers may exchange a product for another item of equal value.
If the replacement item costs more, the customer will be required to pay the difference.
If the replacement item costs less, the difference may be refunded or credited, depending on the situation and payment method used.
Exchanges are subject to stock availability.
9. Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the bank, payment provider, or internal approval process.
Delivery fees may not be refundable unless the return is due to an error by Tradesman Discount Hardware, a defective product, or an incorrect product being supplied.
10. Return Delivery Costs
Return delivery or collection costs may depend on the reason for the return.
If the return is due to an error by Tradesman Discount Hardware, such as an incorrect, damaged, or defective product, we will assist with the return arrangement.
If the return is due to a change of mind, incorrect product selection, or customer error, the customer may be responsible for return delivery costs.
11. Online Orders
For online orders, please contact us before returning any product.
Do not send or bring back items without first contacting our team, as this may delay the return process.
Once your return request has been reviewed, we will advise whether the item should be returned to store, collected, exchanged, or assessed further.
12. In-Store Returns
Where applicable, approved items may be returned to our store:
Tradesman Discount Hardware
1 Gatesville Centre, Klipfontein Road
Gatesville, Cape Town
Please bring your proof of purchase, order confirmation, or invoice when returning an item.
13. Special Orders and Bulk Orders
Special-order items, custom products, and bulk orders may have separate return conditions.
These products may not be returnable unless they are defective, damaged before delivery, or incorrectly supplied.
Special-order and bulk-order returns will be assessed on a case-by-case basis.
14. How to Request a Return
To request a return, please contact us with the following details:
Your full name
Your order number or invoice number
Your contact number
The product you would like to return
The reason for the return
Photos of the item and packaging, where applicable
15. Contact Us
For returns, exchanges, damaged products, or refund queries, please contact us:
Tradesman Discount Hardware
Address: 1 Gatesville Centre, Klipfontein Road, Gatesville, Cape Town
Phone: 087 093 4417
Email: online@tmanhardware.co.za
Website: https://tmanhardware.co.za/
Need Help With a Return?
Not sure whether your item can be returned?
Contact Tradesman Discount Hardware and our team will gladly assist you with the next steps.
